Scheduling and no-shows

A booked job is only worth something if the customer is home when your tech arrives. These guides cover the whole stretch from the first call to the visit: booking on the call instead of promising a callback, confirmation and reminder texts, no-show and cancellation policies, and the consent rules for texting customers.

The aim is fewer wasted trips without annoying good customers. That means a confirmation the minute a job is booked, one reminder at the right time, an easy way to reschedule, and a fair policy for the few who don’t show. Our no-show cost calculator shows what missed appointments cost your business, and SMS confirmations and the TCPA explains what consent to collect before you text.

Ansdale, which is ours, books jobs into its calendar during the call with two-way Google Calendar sync, and sends SMS confirmations on its Growth plan and up. See online booking for how customers can book themselves.